Contact information
Frequently Asked Questions
Where is my order confirmation email?
After your order, we send you 2 emails: an order confirmation right after your purchase, and a shipping confirmation once your parcel has been dispatched. If you haven't received your order confirmation email, please check your spam folder first. If you used your phone number instead of an email address at checkout, you won't receive a confirmation email. Please contact our customer service with the email address you'd like to add to your order, so that you can receive the shipping confirmation with your tracking number.
How long before my order is dispatched?
Processing and dispatch of your order takes 2 to 6 business days after confirmation, depending on stock levels. You'll receive a shipping confirmation email with your tracking number once your order leaves our fulfilment centre.
How long does delivery take?
Delivery usually takes 5 business days after your order has been processed. If your item is low in stock, an additional delay of 2 to 3 business days may apply. We do everything we can to deliver your order as quickly as possible.
Can I change my delivery address?
If you've made a mistake when entering your delivery address, you can still change it before your order is dispatched. In some cases, small address changes are also possible after dispatch. Please contact us as soon as possible if you'd like to change your address.
Contact
We'd love to hear from you! If you have any questions, need help, or just want to say hello, feel free to get in touch with us using the details below.
Please allow us 24 to 48 hours to respond to your email.