Privacy policy

Privacy Policy

Last updated: 29 April 2026

Acilina operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a personalised shopping experience (the "Services"). Acilina is powered by Shopify, which enables us to provide these Services to you. This Privacy Policy describes how we collect, use, and share your personal information when you visit, use, or make a purchase through the Services, or when you communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read this policy and accept its terms.

Personal Information We Collect or Process

By "personal information," we mean any information that can identify you or be reasonably linked to you. Depending on your use of the Services and applicable law, we may collect or process the following categories of personal information:

  • Contact details: name, address, billing address, delivery address, phone number and email address.
  • Financial information: payment card numbers, payment information, transaction details and payment confirmations.
  • Account information: username, password, security questions, preferences and settings.
  • Transaction information: items you have viewed, added to your basket or wishlist, purchased, returned, exchanged or cancelled, as well as your previous transactions.
  • Communications with us: information in your messages, for example during a customer service request.
  • Device information: information about your device, browser or network connection, IP address and other unique identifiers.
  • Usage data: information about your interaction with the Services, including how you navigate our website.

Sources of Personal Information

We may collect your personal information from the following sources:

  • Directly from you, when you create an account, use our Services or contact us.
  • Automatically through the Services, including via cookies and similar technologies.
  • From our service providers, when they process your data on our behalf.
  • From our partners or other third parties.

Use of Your Personal Information

We may use your personal information for the following purposes:

  • Providing, personalising and improving the Services. We use your data to fulfil our contractual obligations, process your payments, manage your orders, arrange delivery, facilitate returns and exchanges, and personalise your shopping experience.
  • Marketing and advertising. We use your data to send you promotional communications via email, SMS or post, and to show you targeted advertisements.
  • Security and fraud prevention. We use your data to authenticate your account, secure your payments and detect fraudulent or malicious activity.
  • Communicating with you. We use your data to provide you with efficient customer service and to maintain our business relationship.
  • Legal obligations. We use your data to comply with applicable law and respond to requests from competent authorities.

Disclosure of Your Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • To Shopify and our service providers for IT management, payment processing, data analytics, customer service, cloud storage, fulfilment and delivery.
  • To our business and marketing partners for advertising purposes.
  • When you expressly give us permission to do so.
  • To our affiliated companies within our group.
  • In connection with business transactions such as mergers, or to comply with our legal obligations.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information you submit may be transferred to Shopify and to third parties in other countries. For more information about how Shopify uses your data, please refer to the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for the privacy policies or security of these websites. The inclusion of such links does not imply endorsement of their content.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from minors. If you are a parent or guardian of a child who has provided their data, please contact us to request deletion. As of the effective date of this policy, we have no knowledge of "sharing" or "selling" personal information of individuals under 16 years of age.

Security and Retention of Your Data

No security measure is infallible. We advise against sending sensitive information through unsecured channels. The retention period of your data depends on factors such as the need to maintain your account, comply with legal obligations or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have the following rights:

  • Right of access: you can request access to the personal information we hold about you.
  • Right to erasure: you can request deletion of your data.
  • Right to rectification: you can request correction of inaccurate data.
  • Right to portability: you can request a copy of your data and its transfer to a third party.
  • Managing communication preferences: you can unsubscribe from our promotional emails at any time.

If you live in the United Kingdom or the European Economic Area, you additionally have the following rights:

  • Right to object and restrict processing: you can request that we stop or restrict the processing of your data for certain purposes.
  • Withdrawal of consent: you can withdraw your consent at any time, without affecting the lawfulness of prior processing.

Complaints

For complaints about the processing of your personal information, you can contact us using the details below. You can also lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner's Office (ICO).

International Transfers

Your personal information may be transferred, stored and processed outside your country of residence. For transfers outside the UK or the EEA, we rely on recognised mechanisms such as the European Commission's Standard Contractual Clauses or the UK International Data Transfer Agreement.

Changes to This Policy

We may update this Privacy Policy at any time. The revised version will be published on this website with the corresponding update date.

Contact

For questions about this Privacy Policy or to exercise your rights, you can contact us at: infoacilina@gmail.com